TERMS + CONDITIONS

 

 

 

Please ensure you read the terms and conditions thoroughly before placing an order, you will instructed to read the terms and conditions before payment is taken and in the placing of your order you are signifying your acceptance of these terms.

 

We reserve the right to change these terms and conditions at any time.

 

All orders placed with Tankerville Press will be subject to acceptance in accordance with these terms and conditions.

 

 

 

SIZES + YOUR POSTAL SYSTEM

 

Please check the dimensions of the pieces carefully before ordering , as our  sizes are not standard in many countries. Also, please be aware of your local postal service envelope minimums as some pieces, such as our Small RSVP Envelopes, may not meet your countries minimum requirements for processing as standard post. Postal services minimums vary a lot throughout the world, so we place this responsibility with the client. It should particularly be noted that our Small RSVP Envelope is sized below the US postal service stated minimum.  We have never had any issues with our envelope sizes, including in the US,  but it is worth checking before placing an order. Our Large RSVP envelopes do meet this minimum.

We have multiple RSVP options so let us know minimums and we can discuss sizes if you are concerned.

 

 

SHIPPING

 

Shipping to the UK is always on a next day insured service. International shipping usually takes around 4-7 days and is  subject to customs fees. Please check your countries customs policies as Tankerville Press is not responsible for accounting for or paying these fees

 

 

 

EMAILS

 

We endeavour to reply to all emails within 3 days however we often receive more emails than we can reply to in a day so please do bear with us and know that your email is very important to us and we will reply to you as soon as we can.

 

 

 

TIMINGS

 

Timings listed either on this website or on Etsy are estimates, turn around times vary greatly from week to week so we advice all customers to liaise with us prior to placing an order to check turnaround times and availability.

Our standard turn around time is 1-3 working days for initial design proofs from our collection and 3-7 working days for custom designs. The time from the initial proof to signing off a final design is very variable, and is mostly dependent on the speed of decision making, and how many revisions you need – rough estimates are 1-2 weeks for a collection design, and 1-4 weeks for a custom design.  Our printing times from approval of final design til  are between 10 - 18 working days.

ᅠThese estimates give plenty of time to manage all aspects of an order, but sometimes circumstances outside of our control can cause delays. This is very unusual, but as it can happen we are unable to guarantee our turnaround times.

 

 

 

 

 

CANCELLATIONS

 

Cancellations with full refunds are only possible before any design work has taken place, and cancellations occurring after designing has begun will only receive a 50% refund.

 

 

 

PROOFS

 

Design proofs are sent either via email or Etsy messages. It is vital that you check these proofs thoroughly as any errors in the spelling, grammar, layout that are approved as a final design and then sent to print are not the responsibility of Tankerville Press. Any reprints will be charged in full.

 

 

 

COLOURS + FINISH

 

Colours sent through on digital files will not always display accurately on your monitor screen so the printed colour may appear differently, to get the best idea of colour we suggest you order a sample with your chosen ink colour as this will be the best representation. However due to the nature of letterpress printing ink is applied in different thickness’s so we cannot guarantee ink colour will be exactly the same shade each time.

 

As each piece is printed and cut by hand slight variations in the prints may occur, this is just part of the charm of printing on a 105 year old press!

 

 

 

SAMPLES

 

Samples are a means of showing the client the quality of printing as well as a good idea of the colour and size. However to the huge variables in the printing process we cannot guarantee we will be able to replicated exactly what is seen on a sample.

 

 

 

RETURNS

 

We don't accept returns for any of our products. If you have any issues with your order please contact us and we will do our very best to resolve any issues.

 

 

 

 

 

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